Nothing special on the outside. but once off the PCH (just north of Superior on the right, heading towards HB) and inside, the staff has a glow all their own. We asked for Gabby again, as our only previous time there she was our waitress, and she again put her personality into her service.
Morgan also seems to be another good person to request, as she was most helpful for one of our needs during out lunch.
The fact is, every employee we saw was neat, alert, and appeared truly interested in making our visit pleasant and enjoyable.
Oh, and the food is great, also.
Whether you are tired of service staff just going through the motions or are tired with the same old burgers and fries (although they have that, too), you will not go wrong going to Cappy's Cafe in Newport Beach.
If you have a dedicated driver, you can also come for the bottomless Mimosas and Bloody Mary's from 1 PM to 3 PM daily, although I found the Mary's to be on the spicy side. Cappy's was kind enough to remake a less spicy one when my wife pointed out that I was not drinking it due to my palate being on the less spicy side.